FAQs
Homeowners
Contact your local heating and air conditioning contractor for product specification, operation, warranty and service information.
Distributors & Contractors
Ordering FAQ
When will my order ship?
Contact Aspen Customer Service (800-423-9007) for shipping info.
What are current lead times for different Aspen products?
Lead times are dynamic and change daily. Contact your Aspen sales representative. If you’re unsure who that is, visit our Contact Us page to see the Sales Territory Guide.
Where can I get pricing for an Aspen coil or air handler?
Contact your Aspen sales representative. If you’re unsure who that is, visit our Contact Us page to see our Sales Territory Guide.
Application FAQ
I have a brand “X” product model number. Does Aspen make a replacement for it?
While it is likely that an Aspen product can be used as a replacement, we do not intentionally maintain a cross reference of Aspen products to those of other manufacturers. To determine the appropriate replacement coil, the following information* will be required:
1. What is the system tonnage or capacity?
2. What is the minimum SEER required?
3. What is the basic product configuration? (multi position, slab horizontal, dedicated up flow, etc.)
*Additional information may be required.Can my Aspen coil/air handler be used with either R22 or R410a?
Yes. Aspen products are ETL listed for use with R22 or R410a when the proper metering device is used.
Can I change an R410a piston/TXV so it can be used with R22, or vice versa?
Yes. Install the appropriate metering device as determined by the Expansion Valve Matrix. In the case of an existing installation, the system must also be purged.
Can I use “X” in a down-flow application?
Refer to the specific product series spec sheet.
Can I use “X” air handler with an outdoor unit that is a higher tonnage than the indoor unit?
No.
Can I use third-party parts for my Aspen unit?
No, this also includes third-party transformers and motors.
It never freezes in my area. Do I still need to connect the freeze stat?
Yes.
Do I have to purge the system prior to use?
Yes.
What rating does “X” outdoor unit get with “Y” indoor unit?
Refer to the AHRI Database.
Are Aspen air handlers/furnaces approved for use in manufactured housing applications?
The AAM multi-position air handlers and AAN, AEN, and AED/U electric furnaces are approved for use in manufactured homes.
Can any Aspen product be used with a heat pump?
Refer to the AHRI Database.
Product Information FAQ
What refrigerant is model “X” configured to be used with?
Refer to coil or air handler nomenclature
What size of piston/TXV will “X” coil or air handler require?
Refer to Expansion Valve Matrix
What size of piston/TXV is my coil or air handler configured with?
Refer to coil or air handler nomenclature and/or Expansion Valve Matrix
What is the size of “X” coil?
Refer to the specific product series spec sheet.
What are the cabinet dimensions of “X” coil or air handler?
Refer to the specific product series spec sheet.
What are the duct opening dimensions on “X” cased coil cabinet?
Refer to the specific product series spec sheet.
What is the heat output of this air handler heat kit?
Refer to air handler nomenclature.
What CFM will this air handler deliver?
Refer to air handler nomenclature.
How many gallons per minute does the Aspen hydronic air handlers pump deliver?
3.5 GPM.
What is the burst pressure of Aspen hydronic coils?
2500 psi.
What is the burst pressure of Aspen DX coils?
2500 psi.
Where can I find a wiring diagram for “X” model?
Wiring diagrams can be found in the product installation manual.
Product & Parts Replacement FAQ
I need to replace an older coil. What model would I replace it with?
Contact Aspen Customer Service (800-423-9007) for further information on what coil is needed for replacement.
What’s the part number, availability, and cost of replacement part “X”?
Contact Aspen Customer Service (800-423-9007).
What C series coil would I use to replace a B series coil?
Contact Aspen Customer Service (800-423-9007).
I need to replace a TXV, how do I identify the replacement?
Refer to Expansion Valve Matrix.
I have an Aspen product with a defective expansion valve (TXV). Do I need to scrap the unit, or can I get a replacement valve under warranty?
See online RGA request.
The required Down-flow plates were discarded/lost. Can they be ordered?
Contact Aspen Customer Service (800-423-9007).
Who do I contact for replacement parts?
Contact Aspen Customer Service (800-423-9007).
Warranty FAQ
Is my product under warranty?
Refer to specific product spec sheet and serial number nomenclature.
What’s the status of my warranty submittal? Registration or RGA?
Contact warranty specialist (warranty@aspenmfg.com).
I have received a defective coil. How do I make a warranty claim?
After verifying that the unit is within the warranty period by providing the model number and serial number to your sales representative or an inside salesperson, you will need to submit an online RGA request. Once the request is approved, send the approval along with the original mylar tag from the unit to Aspen. In most cases, after receipt at the factory, credit can be issued, allowing the defective unit to be scrapped in the field.
The mylar tag is gone or missing. How do I receive credit?
The mylar tag is required. If there is no tag, the warranty cannot be honored.
Must I mail in the original warranty claim paperwork, or can I fax it?
Mail.
I have a leaking Aspen coil on startup. I have fixed the leak myself, and want to know if I can get a labor credit for having performed the repair?
No—Aspen immerses all coils in a clear water bath while pressurized with 500 PSI of dry air. Once it is confirmed that the coil is leak-free, it is charged with a 60 PSI dry nitrogen holding charge and hermetically sealed. Each Aspen coil and air handler has a sacrificial Schrader valve on the liquid line, which should be depressed before installation to verify the coil’s integrity. This verification, known as the “hiss test” feature, prevents contractors from installing a leaking unit. If, prior to installation, the coil is found to have no holding charge, the contractor should return the defective coil to the wholesaler for a replacement. Due to these precautions taken to ensure the integrity of Aspen products, we do not issue labor credit on leaking coils. See also the C & D Series Coil Warranty or B Series Warranty for more details.