Ordering Terms
Required Information
To ensure accuracy, the following information must be included with every order.
Contact Name
Company Name
Contact phone number
Contact Email Address
Account Number and Purchase Order Number
Requested Ship Date (if not indicated, the order will be placed and shipped ASAP)
Complete Model Numbers – including Option Codes
If standard equipment, please fill the space with 000
For access doors, specify “L” for louvered or “S” for solid, where applicable
All notes regarding special pricing, terms, shipping, etc. (include supporting documents, such as factory quote)
Send Orders To:
Email ALL purchase orders to: orderentry@aspenmfg.com.
Phone orders are not accepted.
Fax orders are not accepted.
All purchase orders received by Order Entry will be confirmed via email as received.
The sender will be notified via email if there is an issue with the received purchase order.
It is the customer’s responsibility to contact Aspen if they do not receive a confirmation email.
Once the order is entered and finalized, the customer can expect to receive an order acknowledgment via email.
That acknowledgment will include Estimated Ship Date information.
Equipment Orders
Order and Line-Item Minimums: Terms.pdf
The minimum order quantity is fifty units.
The minimum line-item quantity is one pallet.
Parts Orders
It is helpful to production if you reference the original model number and the serial number of the equipment associated with the part you are ordering. Parts (such as pistons, TXVs, drain pans, etc.) ordered with equipment (air handlers/coils) will have the same lead time as the equipment. If you need the parts sooner, ordering them on a separate purchase order is best. For drain pans, coil assemblies, blower assemblies, and blower motors, the information is required. Please make sure this information is on your purchase order. We cannot process your Purchase Order without it.
Additional Questions
For any additional questions or information, please use the following contacts.
Warranty Team: warranty@aspenmfg.com
Order Entry Team: orderentry@aspenmfg.com
Customer Service: info@aspenmfg.com